To avoid possible returns, please read the products descriptions in full, including its Specifications and Review from other buyers.
You are welcome as a customer on our site www.Dame.md, hereinafter Website. We want to make your shopping experience easy and safe, as we want to protect your rights and the rights of our products suppliers. For this, we kindly urge you to comply with this "Buyer's Agreement".
By accepting this "Buyer's Agreement" you confirm that:
- You have read, understood and accepted all the provisions of the Terms and Conditions;
- You have read, understood and accepted all the provisions of this Buyer's Agreement;
- You have read, understood and accepted all the provisions of the Privacy Policy;
- You have read, understood and accepted all the provisions of the Return and Refund Policy;
- You accept the electronic format of communication between you and Dame.md via email and/or telephone;
- You accept all limitations imposed by the provisions below on the use of products on the Website and you voluntarily waive (to the extent permitted by law) any rights that could contradict these limitations.
Our Dame.md's obligations:
- To keep, to the best of our ability, your identity and personal data confidential, as well as all your actions performed on Website (including purchases, costs, fees, preferences), as described in the "Privacy Policy";
- To provide support to the buyer throughout the purchase process;
- To ensure the appropriate packaging of the delivered products;
- To issue, if necessary, legal documents for the purchased goods in the name and address declared by the buyer.
Our Dame.md's rights:
- We keep you informed of any changes we make on this Website, including changes to the purchase process, payment methods, delivery conditions, addition/change/cancellation of services. We will endeavor to inform you about the addition/change/deletion of products from the Website. Even if we do our best, we do not guarantee that our services and products will be continuously available.
- We may apply sales restrictions depending on the country, location or other criteria, for various reasons such as legal basis, logistical issues or any other reasonable.
- We may contact the Buyer, if necessary, using the contact details provided by them.
Buyer's obligations:
- To comply with all provisions imposed by this Website, including Terms and Conditions, Privacy Policy, Buyer Agreement, Return and Refund Policy.
- To fully pay the products purchased from Website, including taxes and duties related to the purchase. The latter's may vary depending on the country or region in which you live.
- To complete the forms required with truthful personal information and assume responsibility for any errors made in filling out.
- To keep login details safe and to limit access to third parties.
- To maintain the integrity of purchased products, including not circumventing, destroying, deleting information we use to preserve the copyright of the products. This includes, but is not limited to: deleting or making invisible by any means the copyright signs, the names of authors, publishers and other proprietors, copying and multiplication for others etc.
- To respect any other copyrights which refer to the purchased products.
Buyer's rights:
- To obtain technical support on the purchase process in case you encounter difficulties in placing an order.
- To record your opinion about the products purchased on the Website;
- To request the return, substitute of the product eligible for return or credit, refund of their cost.
How to shop
To purchase, follow these steps:
- Find the desired product and click on its name or image.
- See the product images, read the description and reviews from other buyers, check the price (both per unit and bulk). All prices on the Website are presented in Moldovan Leu (MDL) and do not include VAT.
- If you are satisfied with the information provided, select the desired quantity and product options (if any), and click the "Add to Cart" button.
- Repeat steps 1-3 for all desired products. You can view your Shopping Cart at any time at the top right corner of the page.
- Access your "Shopping Cart" and check the selected products, quantities, their prices, and the Total Cost of the purchase. The Total Cost is calculated from: the price of the selected products, the fee for order processing, the cost of deliveries, specific taxes or discounts based on quantity, voucher or coupon discounts.
- To preview the Total Cost, estimate taxes and shipping costs and apply any voucher or discount coupon by pressing the respective buttons.
- Click "Checkout" and fill in the required fields:
- Billing details – payer's name and address for checking and confirming payment;
- Delivery details – the order will be delivered to this recipient on this address;
- Choose a delivery method – choose your preferred delivery, prices may vary depending on weight, volume, quantity (more about delivery read here);
- Choice a payment method;
- Apply voucher or discount coupon (if not applied in previous step).
- At the end, check the final version of the Total Cost of the order and press the "Confirm order" button. You will be redirected to the payment page of the chosen payment system. Attention! Products added to the cart are only available within stock limits. Until the order is finalized by confirming the payment, products in the Shopping Cart are not reserved, and the order is not recorded!
- Follow the instructions on the payment system page.
- If the payment is completed successfully, you will be redirected to the order confirmation page. From this moment we start processing the placed order. The status of the paid order will be "Completed".
- If payment is unsuccessful, the order status will be "Pending".
- Digital products become accessible for download in the Downloads section of "My Account" immediately after payment confirmation. Access to downloads is unlimited until the user's account is deleted or the product is withdrawn from sale, but not less than 30 days from the date of purchase.
- You can check the status of the order in the Order History.
- Once we begin processing your order, the order status will be "Processing".
- After the packing/sorting completing , your order will be shipped using the chosen method. The order status will change to "Shipped".
- Upon receiving your order, in the presence of the courier (postal worker, etc.), carefully inspect the integrity of the package, recipient details, and, if applicable, the contents of the package. If there are any signs of package damage or tampering, refuse to receive it and promptly notify Customer Service of the incident.
This agreement will be subject to change periodically, so read it again with each new purchase. We will notify you about these changes on our homepage or by e-mail. The document was last edited on July 7, 2024